This Privacy Policy explains how Supreme Coding, LLC ("Supreme Coding," "we," "us") collects, uses, and protects information when you visit supremecoding.com, use our software and apps, or receive calls or text messages sent through our systems on behalf of a business that uses our services.
Who we are
Supreme Coding, LLC is a software company based in Boynton Beach, Florida. Among other services, we provide AI phone and text assistants for home-service and other small businesses. These assistants answer calls and texts, give pricing, book appointments, confirm visits, and ask customers to review the business after the work is done.
When we handle calls and texts for a business, we do so on that business's behalf. The business decides who it contacts, and its own privacy policy also applies to the information it shares with us.
Information we collect
- Information you give us directly, such as your name, email address, phone number, company name, and message when you contact us, request a quote, or sign up for an account.
- Account and billing information for businesses that use our services, such as business details, users, settings, and payment records. Card payments are handled by our payment processor; we do not store full card numbers.
- Customer information provided by businesses, such as a customer's name, phone number, email address, service address, and details about the job, so we can call or text that customer for the business.
- Calls and text messages. When you call or text a number we operate for a business, or when our assistant contacts you, we receive your phone number and the content of the conversation. Calls may be recorded and transcribed, and texts are stored, so the business can follow up on your request and so we can provide and improve the service.
- Technical information, such as IP address, browser type, and pages visited, collected automatically when you use our website or apps.
How we use information
- To provide our services: answering calls and texts, giving prices, booking and confirming appointments, connecting callers with the business, and sending review requests.
- To pass your request, booking, or message on to the business you contacted.
- To respond to you, provide support, and send account and service notices.
- To bill for our services and keep business records.
- To keep our services secure, prevent fraud and abuse, and fix problems.
- To comply with the law.
We do not sell your personal information.
Text messaging (SMS)
Businesses that use our services may send you text messages about your service, such as appointment confirmations, answers to your questions, and a request to review the business after the work is done. These messages are sent only to people who gave their phone number to the business, or who texted the business first.
- Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to stop receiving text messages. You will receive one final message confirming that you have opted out.
- Reply HELP for help, or contact us at support@supremecoding.com or 561-325-8939.
- Mobile carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the service providers that deliver the messages for us.
Who we share information with
- The business you are dealing with. If you call or text a business that uses our services, we share the conversation, your request, and any booking with that business.
- Service providers that help us run our services, such as phone and text message carriers, AI voice and language providers, email delivery, payment processing, and hosting. They may use the information only to provide services to us.
- When required by law, or to protect the rights, safety, and property of our customers, users, the public, or Supreme Coding.
- In a business transfer, such as a merger or sale of our company, subject to this policy.
How long we keep information
We keep information for as long as needed to provide our services to the business we work for, to meet legal and accounting requirements, and to resolve disputes. A business can ask us to delete its customers' information when it stops using our services.
How we protect information
We use reasonable safeguards to protect information, including encrypted connections, access controls, and encryption of sensitive credentials. No system is perfectly secure, but we work to keep your information safe.
Your choices
- Reply STOP to any text message to stop receiving texts.
- Ask the business you are dealing with, or ask us, to see, correct, or delete information about you. If we hold the information on behalf of a business, we may forward your request to that business.
- You can unsubscribe from emails using the link in the email.
Children
Our services are not directed to children under 13, and we do not knowingly collect information from them.
Changes to this policy
We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page.
Contact us
Supreme Coding, LLC
Boynton Beach, FL
Email: support@supremecoding.com
Phone: 561-325-8939
